OF SPECIAL NOTE
Aurora Water Scores High Marks in
AURORA WATER RECENTLY RECEIVED THE HIGHEST RANKING FOR THE WEST MIDSIZE SEGMENT
in the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study. Aurora Water provides water,
sewer, and storm drain services to more than 388,000 customers.
J.D. Power is a provider of consumer insights, advisory services, and data and analytics. The ranking was based
on the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study, which measures customer
satisfaction with water utilities in eight geographic regions of the United States.
The study, now in its sixth year, measures satisfaction among residential customers of 90 water utilities.
Overall satisfaction is measured by examining 32 attributes in six key factors. Listed in order of importance,
these factors are:
• quality and reliability,
• billing and payment,
36 | ROCKY MOUNTAIN WATER JULY-AUGUST 2021
• communications, and
• customer service.
Aurora Water scored highest in quality and reliability, price, and conservation.