14 | ROCKY MOUNTAIN WATER MAY 2017 FEATURE Knowledge Management: Knowing Where To Put the “X” By Alan Ridgeway, P.E. THERE IS AN OLD STORY IN which a maintenance supervi-sor is asked back to his company many years after retirement to help solve what seemed to be an impos-sible problem. The former supervisor spent a day examining the machine, and by the end of the day marked a small “x” with chalk on the part that X needed to be replaced. Once replaced, the machine worked perfectly again. In the meantime, the company received a bill for $50,000 for the former supervi-sor’s service. Taken aback, the company asked for an itemized list of his charges. The former supervisor responded, “One chalk mark: $1. Knowing where to put it: $49,999.” There are two strategies that are targeted to transfer this knowledge and bolster knowledge management in organizations: the use of repositories and direct transfer to the coming generation.
RMW - May 2017
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