7 Reflections From the Chair
A Message from the
8 From the Association
10 Straight From the Source
A Report of the
12 Drips & Droplets
15 Young Professionals
30 Advertisers Index
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Mission Statement SOURCE magazine is a publication of the California-Nevada Section, American
Water Works Association that acts as a clearinghouse of information for water works professionals.
Its goal is to heighten awareness and encourage communication in the water industry.
SOURCE is a quarterly publication of the California-Nevada Section of the American Water Works Association.
Technical articles, summaries and information included in the SOURCE are the subjective opinions of the
authors, based on data and experiences of the agencies they represent. Although SOURCE attempts to verify
authenticity, the magazine cannot be responsible for the accuracy of information. Mention of trade names, commercial
products or techniques does not constitute endorsement of recommendation for use. © 2012 Apogee
Publications. All content in SOURCE is protected by U.S. Copyright Law. Requests for permission to reprint
articles must be submitted in writing to SOURCE and the article’s author.
Please Note: It is the intent of this publication to never publish advertising that is untruthful, fraudulent or
misleading and has adopted standards for acceptance or rejection of advertising. We strive to promote ethical
business practices in the marketplace and to serve the best interest of the public.
Participate in SOURCE
Are you interested in writing an article for
SOURCE magazine? The Section is now
looking for experienced technical writers
to contribute to SOURCE. For more information,
please contact Millie Castellanos-
Rodriguez at (714) 719-0238 or by email
S URCE Volume 26 • Number 2 Spring 2012
16 The Effective Utility Management
Initiative: Past, Present & Future
20 Robustness: Strategies for
Utility Management in Conditions
24 Effective Utility Management—
Building Smarter Water and
Wastewater Utilities with
Business Intelligence and
ERRATA • Winter 2012 • Volume 26, Number 1
The Winter 2012 issue of Source contained editing errors that resulted in incorrect sentences that did not
Page 14, the call-out box and the first sentence in the second column as printed reads: “Pilot testing of the six
treatment technologies followed the seven scale study to assess treatability under flow-through conditions.”
The sentence should read: “Pilot testing of seven treatment technologies followed the bench scale study to assess
treatability under flow-through conditions.”
Page 15, beginning with the last sentence of the center column, the sentence reads: “However, SBA can be
an attractive alternative if other anion compounds such as nitrate, arsenic, anionic perchlorate require co-contaminant
treatment.” The sentence should read: “However, SBA can be an attractive alternative if other anionic
compounds such as nitrate, arsenic, perchlorate require co-contaminant treatment.”
The California-Nevada Section of AWWA and the publisher regret the errors.